Amazon Cloud Support Associate opportunities 2024
As a Cloud Support Associate, you will be at the forefront of supporting our clients’ cloud infrastructure needs. Your primary responsibilities include troubleshooting and resolving technical issues, ensuring the seamless operation of cloud-based applications and services, and providing exceptional customer support. You will collaborate closely with clients to understand their requirements, offering expert guidance on best practices and efficient cloud solutions. Additionally, you’ll assist in monitoring system performance, implementing security measures, and optimizing cloud resources to enhance overall system reliability and performance. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.
About Company :
Amazon is a global leader in e-commerce, cloud computing, and artificial intelligence, renowned for its innovative culture and customer-centric approach. As a Cloud Support Associate at Amazon, you will be part of a dynamic team dedicated to providing top-tier support for Amazon Web Services (AWS) customers. AWS is the world’s most comprehensive and widely adopted cloud platform, offering over 200 fully featured services from data centers globally. In this role, you will leverage Amazon’s cutting-edge cloud technologies to assist customers in optimizing their cloud environments, ensuring high availability, scalability, and security of their applications.
Job details :
| Company Name | Amazon |
| Role | Cloud support Associate |
| Qualification | Any degree |
| Location | Hyderabad |
| Experience | 0-2 years |
Job description :
Amazon has established a stellar reputation for excellence, and Amazon Web Services India Private Limited (AWS India), the local AWS reseller, upholds this tradition while pioneering advancements in Cloud technologies. The AWS Sales, Marketing, and Global Services (SMGS) team is key to driving revenue, adoption, and growth across a spectrum of customers, from the largest enterprises to fast-growing small and mid-market accounts, including the public sector. The AWS Global Support team collaborates with leading companies, recognizing that world-class support is essential for customer success. Additionally, AWS Support partners with a diverse array of customers who rely on AWS services for building mission-critical applications.
AWS Services offers developers and businesses, from small startups to large enterprises, access to a cutting-edge, horizontally scalable cloud infrastructure, including S3, EC2, AMI, CloudFront, and SimpleDB, the same infrastructure that powers Amazon.com. Developers can leverage the AWS platform to build any type of business and scale their applications as their business grows. At Amazon, we are driven by our mission to be the Earth’s most customer-centric company. Our journey from a website to an e-commerce partner to a development platform is fueled by the spirit of innovation embedded in our DNA. Every day, we create elegant and simple solutions to complex technical and business challenges. We’re making history, and the exciting part is that we’ve only just begun.
Key job responsibilities :
On a typical day, a Support Engineer at AWS will primarily focus on resolving customer cases through various channels such as telephone, email, and web/live chat. Using advanced troubleshooting techniques, you will provide customized solutions and engage deeply with customers to uncover the root causes of their issues.
Beyond handling a wide range of technical problems, an AWS Support Engineer may also mentor new hires, develop and present training materials, collaborate with development teams on complex problems or initiatives aimed at reducing support contact, participate in the hiring process, write tools or scripts to assist the team, or work with leadership on process improvements and strategic initiatives to enhance customer experience and ensure compliance with global AWS standards, practices, and policies.
Career development at AWS includes numerous opportunities for advancement across the organization to support your career aspirations. We offer comprehensive training programs to help you develop the skills needed for success in your role. For those interested in travel, support engineers have had the opportunity to present training sessions or participate in focused summits at various sites or AWS events.
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