Amazon Quality Associate Job Opportunities 2024
The Last Mile Analytics & Quality Team is dedicated to streamlining the delivery process by enhancing data precision for last-mile optimization. Collaborating with product, engineering, data science, and operations, we identify technological shortcomings and devise enduring solutions to address them. To mitigate immediate challenges, we conduct audit programs to manage last-mile exceptions and maintain operational continuity.
About Company :
Amazon is a behemoth of the e-commerce industry, having metamorphosed from a modest online bookseller into a multifaceted conglomerate. Its dominion extends across retail, cloud computing, digital streaming, and consumer electronics, establishing it as a preeminent force in the global marketplace. Renowned for its customer-centric ethos and relentless innovation, Amazon continues to redefine industry paradigms.
About role :
A Quality Associate is pivotal in ensuring that products or services meet established standards of quality. They are responsible for implementing and maintaining quality control measures throughout the production or service delivery.
Job details :
| Company Name | Amazon |
| Role | Quality Associate |
| Qualification | Any degree |
| Experience | 0-11 months |
| Skills | MS Office |
Key Responsibilities :
- Conduct manual audits adhering to Standard Operating Procedures (SOPs), resolving outliers and exceptions involving call listening, transcription of calls, emails, chats, and messages.
- Identify recurring patterns in audits and propose process or program enhancements.
- Deliver timely responses to stakeholders on related tasks under SOPs and SLAs.
- Escalate issues to relevant owners or teams following established procedures.
- Maintain detailed records of daily work through trackers or workflow tools.
- Achieve business metrics and goals, including SLAs, productivity, quality, and utilization benchmarks.
- Grasp performance metrics to drive business objectives.
- Foster collaboration and contribute to team/program growth.
- Develop a global perspective, understanding the intricacies of Amazon’s diverse geographic operations.
- Proactive Problem-Solving: Identify potential quality issues and propose preventive measures.
- Data-Driven Decision Making: Utilize quality data to inform process improvements and performance enhancements.
- Stakeholder Management: Effectively communicate quality metrics and findings to relevant stakeholders.
- Continuous Learning: Stay updated on industry best practices and quality management trends.
- Adherence to Compliance: Ensure all quality activities align with company policies, industry regulations, and customer requirements.
- Cross-functional Collaboration: Work closely with other teams to achieve overall quality objectives.
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