A Quality Specialist plays a crucial role in ensuring that products and services meet certain standards of quality. This role is integral in various industries including manufacturing, healthcare, software development, and more. The primary objective is to maintain and enhance the quality of processes, products, and services to meet both regulatory requirements and customer expectations.
Amazon Quality Specialist Job opportunities 2024
About Amazon :
Amazon is a global e-commerce giant, technology innovator, and provider of a vast array of products and services. Founded by Jeff Bezos in 1994, Amazon has grown from an online bookstore into one of the largest and most diverse companies in the world. Its headquarters are in Seattle, Washington, and it operates in numerous countries
About the team :
The Last Mile Analytics & Quality Team aims to ease the delivery process by continuously improving the accuracy of data used for optimizing the last mile process. The team partners with product, engineering, data science and operations to identify gaps in the existing technology and implement sustainable and long-term solutions to minimize these gaps. To bridge the gap in the short-term, the team runs audit programs to handle various exceptions in the last mile technology, ensuring business continuity.
Job details :
| Company Name | Amazon |
| Role | Quality Specialist |
| Qualification | Any degree |
| Location | Bengaluru |
| Experience | 0-3 years |
Job Description :
The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
Your efforts will impact our customers directly! This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.
Roles and Responsibilities :
· Follow Standard Operating Procedures (SOPs) to perform manual audits
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to predeterminedprocess
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program
Selection Process :
The selection process at Amazon begins with an online application, where candidates submit their resume and cover letter through the company’s careers website or a job portal. Once the application is received, an initial screening is conducted, which may include a review of the resume to assess qualifications and relevant experience. For some roles, candidates may also be required to complete online assessments that test their skills and aptitudes.
Candidates who pass the initial screening are typically invited to a phone interview. This interview often focuses on the candidate’s background, experience, and suitability for the role, with behavioral questions based on Amazon’s Leadership Principles being common. Depending on the position, candidates might be required to complete additional online assessments, which can include coding tests for technical roles, situational judgment tests, or work style assessments to evaluate how candidates approach different work scenarios.
Those who perform well in the phone interview and online assessments are then invited to more in-depth interviews, which can be in-person or virtual. These interviews usually consist of multiple rounds with different interviewers, each focusing on various aspects such as technical skills, problem-solving abilities, and cultural fit. Throughout the interview process, Amazon places significant emphasis on its Leadership Principles, assessing how candidates’ experiences and behaviors align with principles like Customer Obsession, Ownership, Invent and Simplify, and Deliver Results.
