Amazon Quality Specialist opportunities 2024
A Quality Specialist plays a critical role in ensuring that products and services meet established standards of quality. They are responsible for developing and implementing quality control procedures, conducting audits, and analyzing data to identify areas for improvement. Quality Specialists collaborate with various departments to ensure compliance with regulatory requirements and industry standards. They are adept at problem-solving and use their expertise to resolve issues related to product quality. By maintaining high-quality standards, they help enhance customer satisfaction and contribute to the overall success of the organization. Effective communication and attention to detail are essential skills for this role.
About the team :
The Last Mile Analytics & Quality Team focuses on enhancing the delivery process by consistently improving the precision of data utilized in optimizing last mile logistics. Collaborating with product, engineering, data science, and operations teams, the group identifies deficiencies in current technologies and develops sustainable, long-term solutions to address these issues. To address immediate challenges, the team conducts audit programs that manage various exceptions in last mile technology, ensuring seamless business operations.
Job details :
| Company Name | Amazon |
| Role | Quality Specialist |
| Qualification | Any degree |
| Location | Bengaluru |
| Experience | 0-2 years |
Shifts: Rotational (24/7 shift environment with shifts changing according to business needs)
Weekly Off: Rotational two consecutive days off (5-day work week with 2 consecutive days off, which vary based on business requirements).The ideal candidate must excel in MS Office and have outstanding communication skills to effectively collaborate and convey information.
Job description :
The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
Your efforts will impact our customers directly! This job requires you to constantly hit theground running and the corrections/edits you perform will ensure successful deliveries.Your ability to learn quickly and work on disparate and overlapping tasks will define your success.This job will enable you to experience a breadth of impact across multiple Engineering andOperations groups.
Key responsibilities :
In the role of Transportation Quality Specialist, you will be responsible for providing initial support for address resolution, geocode corrections, map edits, and driver support within the Last Mile operations. You will manage static route configurations and address various operational issues related to transportation processes and optimization. Your duties include running audit programs to handle exceptions in the Last Mile technology, ensuring business continuity, and collaborating with product, engineering, data science, and operations teams to identify and close gaps in the existing technology. Additionally, you will be tasked with quickly learning new systems, managing multiple tasks, and directly impacting customer satisfaction by ensuring the accuracy and efficiency of deliveries
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve
outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program
improvements - Provide timely response to stakeholders on related tasks as per SOP and SLA
- ystematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization
benchmarks - Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective
team/program. - Develop a global perspective and understand the nuances of various geographies
that Amazon operates in.
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