Amazon Specialist job opportunities 2024
The AHS Specialist job involves making decisions to achieve goals and will work mostly on their own with little supervision from the Manager. The Specialist needs to solve problems and analyze complex transactions and accounts to verify sellers. The ideal candidate should have strong interpersonal skills, be empathetic, and thrive in a fast-paced setting. Most decisions will need to be made independently and accurately. Candidates should be analytical, customer-focused, detail-oriented, and good at identifying issues that affect the seller’s experience.
About Amazon :
Amazon is a global e-commerce and technology company founded by Jeff Bezos in 1994. Initially an online bookstore, it has grown into a diversified giant offering a wide range of products and services, including cloud computing through Amazon Web Services (AWS), streaming via Amazon Prime Video, and smart home technology with Alexa. Known for its customer-centric approach.
Job description :
Are you a self-motivated person with a love for e-commerce, wanting to grow your retail skills and help improve how third-party Sellers work with Amazon? Amazon.com aims to be the best customer-focused company in the world, where people can buy almost anything online. By offering customers what they want—low prices, a wide selection, and convenience—Amazon continues to grow as a top e-commerce platform. Today, more than half of Amazon’s sales come from third-party sellers.
The Account Support Specialist in the Account Health Support team is the main contact between Amazon and these sellers. We focus on giving excellent support to Sellers, anticipating their needs, and helping them serve their customers better.
Job details :
| Company Name | Amazon |
| Role | Account Health Support Specialist |
| Qualification | Any degree |
| Location | Hyderabad (WHO) |
| Experience | 0-3 Years |
| Batch | Any batch 2020 to 2024 |
- Position Description: Account Health Support (AHS) Specialist
- Language Requirements: Proficiency in English and Hindi
- Process Type: Voice Process (Handling both Inbound and Outbound Calls) with North American Sellers
- Shift Requirements: Night Shifts with Rotational Week Offs (must be adaptable to business needs)
As an AHS Specialist, you will have to face in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics.
Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.
job responsibilities :
- Meets predetermined and assigned productivity targets and quality standards.
- Achieves quality (quality audits), while maintaining productivity (tasks per hour).
- Considers the impact these goals have on the Seller, the Buyer, and the Company.
- Works in accordance with the SOP’s to provide consistent and great Seller experience on each and every contact.
- Understands and applies knowledge on complex issues, along with directly related tools, SOP’s, blurbs, and workflows.
- May perform tasks which are not guided by established policies and procedures.
- Leverages appropriate tools and applications to dive deep into investigation issues using data. Demonstrates flexibility to transition within queues.
- Understands and adheres to workflow directions.
- Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum.
- Proactively communicates with management for any time off request.
- Handles every work-item as per SOP and works on task in FIFO order (first in, first out)
- Attends and participates in team huddles/meetings
- Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude.
- Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management.
- Effectively interacts with teammates both in daily interactions and huddles
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